The assistant should maintain a __________ folder containing the physician’s preferences, as well as other items relating to travel.
Question 1 options:
According to data collected by the Census Bureau, as of 2010, 4.4 million U.S. homes had three or more _____ living together under one roof.
Question 2 options:
An official publication of the American Association of Medical Assistants is the __________________.
Question 3 options:
When asked to design and construct a method to convey practice information to patients, Rivka was unsure of how to begin. She works for a new pediatrician and the general parent population of their patients is below the age of 30. Which of the following would be a productive first step?
Question 4 options:
|Compile all the procedures and policies of the practice in a brochure format.|
|Research local printing costs.|
|Take a class on web design.|
|Conduct a survey of the patients’ parents to determine their desired mode of delivery, such as electronic, written, or both.|
You are the administrative medical assistant at a large cardiology practice and just received a nasty complaint via email from a patient. You know the patient is incorrect in her accusations. What would be your best course of action?
Question 5 options:
|Send a response immediately to the patient telling her she is wrong.|
|Get the patient on the phone and tell her never to send another email.|
|Allow time to gather more data and reevaluate your first response.|
|Key in a response in all caps and send to the patient.|
What part of the policies and procedures manual would include names, positions, physical locations, telephone or extension numbers, cell phone numbers, and pager numbers of everyone in the office?
Question 6 options:
|Office personnel directory|
|Employee management directory|
Good stress, also called ____________, is our body’s nudge to maintain its function.
Question 7 options:
A person or reputable agency used to assist with travel arrangements is a(n) _____________.
Question 8 options:
Good managers must be able to analyze the _________ of each situation and implement the most appropriate leadership style.
Question 9 options:
How should chairs in the waiting area be arranged?
Question 10 options:
|With no spaces to allow for maximum seating|
|With adequate walking space for patients|
|Spaced out to prevent spread of illness|
|There should be no seating provided|