The assistant should maintain a __________ folder containing the physician’s preferences, as well as other items relating to travel.
Question 1 options:
| Travel | |
| Itinerary | |
| Agenda | |
| Report |
According to data collected by the Census Bureau, as of 2010, 4.4 million U.S. homes had three or more _____ living together under one roof.
Question 2 options:
| people | |
| males | |
| generations | |
| females |
An official publication of the American Association of Medical Assistants is the __________________.
Question 3 options:
| OSHA | |
| JAMA | |
| MEDLINE | |
| HIPAA |
When asked to design and construct a method to convey practice information to patients, Rivka was unsure of how to begin. She works for a new pediatrician and the general parent population of their patients is below the age of 30. Which of the following would be a productive first step?
Question 4 options:
| Compile all the procedures and policies of the practice in a brochure format. | |
| Research local printing costs. | |
| Take a class on web design. | |
| Conduct a survey of the patients’ parents to determine their desired mode of delivery, such as electronic, written, or both. |
You are the administrative medical assistant at a large cardiology practice and just received a nasty complaint via email from a patient. You know the patient is incorrect in her accusations. What would be your best course of action?
Question 5 options:
| Send a response immediately to the patient telling her she is wrong. | |
| Get the patient on the phone and tell her never to send another email. | |
| Allow time to gather more data and reevaluate your first response. | |
| Key in a response in all caps and send to the patient. |
What part of the policies and procedures manual would include names, positions, physical locations, telephone or extension numbers, cell phone numbers, and pager numbers of everyone in the office?
Question 6 options:
| Office personnel directory | |
| Employee management directory | |
| Employer directory | |
| Proprietor directory |
Good stress, also called ____________, is our body’s nudge to maintain its function.
Question 7 options:
| Eustress | |
| Distress | |
| Prestress | |
| Prostress |
A person or reputable agency used to assist with travel arrangements is a(n) _____________.
Question 8 options:
| Travel agent | |
| Service agent | |
| Tourism guide | |
| Journey agent |
Good managers must be able to analyze the _________ of each situation and implement the most appropriate leadership style.
Question 9 options:
| Dynamics | |
| Hopelessness | |
| Lethargy | |
| Senselessness |
How should chairs in the waiting area be arranged?
Question 10 options:
| With no spaces to allow for maximum seating | |
| With adequate walking space for patients | |
| Spaced out to prevent spread of illness | |
| There should be no seating provided |